● We want you to be completely satisfied with your purchase of the NUPEDIC Ultimate Sleep System. If you are not entirely happy with your product, you may request a refund within 30 days from the date of delivery.
● To initiate a refund, please contact our customer support team and provide your order details, including the order number and the reason for the return.
To be eligible for a refund, the following conditions must be met:
● The request for a refund must be made within 30 days from the date of delivery.
● The Ultimate Sleep System must be in its original condition, unused, and in the original packaging.
● Any accessories or free items included with the purchase must also be returned in their original condition.
● The product must not show any signs of misuse, damage, stains, or alterations caused by the customer.
● Once your refund request is approved, our customer support team will provide you with instructions on how to return the Ultimate Sleep System.
● You will be responsible for the cost of return shipping, except in cases where the product is defective or damaged upon delivery.
● We recommend using a trackable shipping method to ensure that the returned product reaches us safely.
● Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria for a refund.
● If the product meets the requirements, we will process the refund to the original payment method used for the purchase within [number of days] from the date of receiving the returned item.
The following items are not eligible for a refund:
● Any product not purchased directly from the NUPEDIC Sleep System website.
● Products returned beyond the 30-day refund period.
● Products that do not meet the eligibility criteria as mentioned in Section 2.
● In the event that you receive a damaged or defective Ultimate Sleep System, please contact our customer support team immediately with photographic evidence of the issue.
● We will arrange for the return of the damaged or defective item at our expense, and upon verification, a replacement or a full refund will be provided, based on your preference.
● NUPEDIC Sleep System reserves the right to modify or update this refund policy at any time without prior notice. Changes to the policy will be effective upon posting on the Website.
By purchasing the NUPEDIC Ultimate Sleep System, you acknowledge that you have read, understood, and agreed to this refund policy. If you have any questions or concerns regarding the policy or the refund process, please contact our customer support team for assistance.